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Dimplex Prism 74" Wall Mount Electric Fireplace

  • WARRANTY POLICY

     Warranty policies default to the manufacturer warranty policy in all cases. Warranty

    claims need to be sent to both warrantyclaims@arizonafireplaces.com and

    customerservice@afdistributors.com

     Warranties are only applicable to the original purchaser and are non-transferrable.

     AF Distributors submits warranty claims to the manufacturers on the customer/dealer’s

    behalf via a completed warranty form (attached).

     Warranty decisions, once submitted, are at the sole discretion of the manufacturer.

     Warranty parts are subject to manufacturer availability, and will be shipped at the

    manufacturer’s availability.

     Some manufacturers will only send to a distributor or dealer, and additional shipping costs

    may apply.

     Our Customer Service and Warranty Teams will communicate updates when provided, as

    we work through the warranty process with the manufacturer.

     Customer is responsible for the cost of the replacement unit and freight. Customer will be

    credited once AFD receives the credit from the manufacturer.




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